Refund & Returns Policy

💯 Our Guarantee

At Boxed Blooms, we stand behind the quality of our flowers. If you're not completely satisfied with your purchase, we're here to make it right.

🔄 Refund Eligibility

You may request a refund in the following situations:

• Flowers arrived damaged or wilted
• Wrong product was delivered
• Delivery was not made on the scheduled date
• Product significantly differs from description or photo

⏰ Time Frame

💰 Refund Process

1. Contact Us: Email hello@boxedblooms.com or call +880 1234-56789
2. Provide Details: Order number and photos of the issue
3. Review: Our team will review within 24 hours
4. Resolution: Refund, replacement, or store credit
5. Processing: Refunds processed within 5-7 business days

❌ Non-Refundable Items

• Orders cancelled after delivery
• Customer unavailable to receive delivery (after 2 attempts)
• Wrong delivery address provided by customer
• Natural color variations in flowers
• Seasonal substitutions (when customer was informed)

📦 Replacement Option

In most cases, we prefer to send a replacement arrangement at no additional cost. This ensures you receive beautiful flowers quickly!

💳 Refund Method

Refunds will be issued to the original payment method:

• Credit/Debit Card: 5-7 business days
• Mobile Banking: 3-5 business days
• Store Credit: Instant (with 10% bonus)